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Hear4U Therapist CPD — Terms of Service

Version 1.1 — 26 June 2026

1. Who we are and acceptance

These terms are a contract between you and Hear4U Counselling Ltd ("we", "us"), company number 17127256, registered in England & Wales. By creating an account or using the Hear4U Therapist CPD app ("the app"), you agree to these terms. If you do not agree, do not use the app.

2. Who can use the app

The app is for qualified counsellors, psychotherapists and related practitioners aged 18 or over, who are registered with or working towards registration with a recognised professional body. You confirm the information you provide about your professional status is accurate.

3. What the app is

The app helps you:

  • log and reflect on continuing professional development (CPD);

  • record clinical supervision;

  • use an AI Reflection Assistant as an adjunct to reflection;

  • optionally share anonymised reflections in a community feed.

4. Important — what the app is not

  • It is not clinical supervision and is not a substitute for the supervision your professional body requires.

  • The AI Reflection Assistant is not a supervisor, not a therapist, and does not give clinical or diagnostic advice.

  • It is not a crisis service. If you or someone else is at risk, contact your GP, the Samaritans on 116 123, or 999 in an emergency.

  • It does not replace your own professional judgement or your obligations under your professional body's ethical framework.

5. Acceptable use of the AI Assistant

You agree not to enter identifiable information about your clients or any third party into the AI Assistant or any free-text field. Reflections must be anonymised, hypothetical or generalised. Automated guardrails will block content that appears to contain identifiers, but you remain responsible for safeguarding client confidentiality and complying with your own professional and legal obligations.

6. Your account

You are responsible for keeping your login and two-factor credentials secure and for activity under your account. Tell us promptly of any unauthorised use.

7. Subscriptions, billing and cancellation

  • The app offers a free tier and a Premium subscription (£5.99/month or £49/year).

  • How you pay depends on where you subscribe. On our website, payments are processed by Stripe. In the mobile apps, Premium is purchased as an in-app purchase through the Apple App Store or Google Play (via RevenueCat). We do not store your card details.

  • Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the paid period.

  • App-store purchases (Apple / Google): if you purchase Premium through the Apple App Store or Google Play, your purchase, renewal, cancellation and any refund request are handled by the relevant app-store provider under its terms. You can manage or cancel your subscription in your Apple ID or Google Play account settings, and restore previous purchases from within the app. We cannot override the app store's refund decisions, but this does not affect rights you cannot legally waive.

  • Web purchases (Stripe) — refunds and cooling-off: Premium is a digital service that starts as soon as you subscribe. Before payment is taken you will be asked to expressly confirm (by ticking a box) that you want immediate access and acknowledge that, once the service has begun, you lose the 14-day right to cancel for a refund under the Consumer Contracts Regulations 2013. You can cancel at any time; cancellation stops the next renewal and your Premium access continues until the end of the period you have already paid for. We do not give refunds for partial or unused periods, except where the law requires it (for example, if the service is faulty or not as described). This does not affect statutory rights that cannot be excluded.

  • Price changes: we will give you reasonable advance notice of any price change. For app-store purchases, price changes are notified and consented to through the relevant store's own process. If you do not accept a price change, you can cancel before it takes effect.

8. Your content

You own the content you create (CPD entries, supervision records, notes, reflections). You grant us a limited licence to store and process it solely to provide the app to you. If you post to the community feed, you grant us a licence to display that post to other users.

9. Community feed and community standards

Posting requires Premium and is moderated and PII-screened.

Community standards. You must not post: identifiable client or third-party information; professional-confidential material; content that could reasonably identify a person from context; unlawful, defamatory, harassing or discriminatory content; or content that is otherwise harmful.

Reporting and blocking. You can report any post and block any user from within the app. We review reports promptly (normally within 24 hours), remove content that breaches these standards, and may restrict posting or suspend the accounts of users who breach them. Repeat breaches lead to permanent suspension. We may preserve limited evidence where needed to investigate abuse or comply with the law.

Takedown requests. If you believe content identifies you or otherwise breaches these standards, contact us (section 16) and we will review and, where appropriate, remove it promptly.

10. Intellectual property

The app, its branding and content (excluding your own content) belong to Hear4U Counselling Ltd. You may not copy, resell or reverse-engineer the app.

11. Disclaimers and limitation of liability

Nothing in these terms excludes or limits: your statutory rights as a consumer under the Consumer Rights Act 2015 (including your remedies — repair, replacement, price reduction or refund — where digital content or a digital service is faulty, not as described, or not supplied with reasonable care and skill); liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; data-protection liability that cannot lawfully be limited; or any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to the paragraph above: we are not liable for losses that were not reasonably foreseeable to both of us when you accepted these terms; for losses caused by your breach of these terms or of your own professional obligations; or for business losses (including loss of profits or professional opportunity) where you use the app in the course of your practice. The app supports — but does not replace — your professional judgement, supervision and ethical obligations, and you remain responsible for decisions you make in your practice.

Subject to both paragraphs above, our total liability to you arising out of or in connection with the app in any 12-month period is limited to the greater of (a) the total subscription fees you paid us during that period, or (b) £100. (Cap to be confirmed by your solicitor.)

12. Suspension and termination

You may delete your account at any time in-app. We may suspend or end your access if you breach these terms. On account deletion we erase your data as described in the Privacy Policy.

13. Data protection

We process personal data in line with our Privacy Policy, available at https://www.hear4ucounselling.com/cpd-privacy-policy and linked in-app at sign-up, which forms part of these terms.

14. Governing law

These terms are governed by the law of England & Wales, and disputes are subject to the courts of England & Wales. If you use the app as a consumer and live elsewhere in the UK, you may also bring proceedings in your home nation's courts, and you keep any mandatory consumer protections of the law where you live — nothing in this clause takes those away.

15. Changes

We may update these terms; material changes will be notified in-app. v1.1, 26 June 2026.

16. Support, complaints and contact

For support, complaints, content reports or any question about these terms: hear4ucounselling@outlook.com · Hear4U Counselling Ltd, Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH. We aim to acknowledge support queries and complaints within 2 working days and content reports within 24 hours.

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